Privacy Policy

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GrassRoots Solutions – Privacy Policy

Last Updated: [12/10/2025]

Access to This Privacy Policy

This Privacy Policy is publicly available on the GrassRoots Solutions website and accessible to all consumers, partners, and vendors at any time.

A2P 10DLC-Compliant Disclosures

How We Use and Share Personal Information

GrassRoots Solutions collects personal information such as your name, email address, service address, and phone number for the purpose of providing our lawn and turf care services.

Data Usage Requirements (Compliance Statement)

• We do not sell or share your personal information, including your mobile phone number, with third parties for their own marketing purposes.
• We may share your information with trusted service providers who assist with scheduling, payment processing, SMS delivery, customer support, and other operational needs.
• These service providers are only permitted to use your personal information to support GrassRoots Solutions and are not allowed to use it for their own marketing or advertising.

SMS/Text Messaging Program Disclosure (A2P 10DLC-Compliant)

GrassRoots Solutions offers optional SMS/text messaging programs for customer communication. By providing your mobile number and opting in, you consent to receive text messages related to our services.

Purpose of SMS/Text Messages

We may use your phone number to send SMS messages for the following purposes:

Service Notifications

• Appointment confirmations
• Appointment reminders
• Service-related updates
• Technician arrival notifications

Marketing Communications

• Promotions
• Seasonal reminders
• Special offers
• Company announcements

Delivery or Job Completion Notifications

• Service completion alerts
• Notes or recommendations about your lawn

Customer Support

• Responses to your questions
• Support-related follow-up messages

SMS Commands Supported

Our messaging program supports the following standard SMS commands:

• START – Resubscribes you to messages after opting out
• STOP – Opts you out of receiving SMS messages
• CANCEL – Also opts you out of receiving SMS messages
• HELP – Provides assistance or a support contact
• UNSTOP – Allows resubscription if supported by your carrier

Messages instructing you to reply with STOP or HELP will be provided where required.

Message Frequency

Message frequency may vary depending on your interactions with GrassRoots Solutions and the services you use. Typical examples may include:

• “Up to 3 messages per appointment”
• “Up to 5 marketing messages per month”
• “Message frequency varies depending on service activity”

Your exact frequency will depend on your service schedule, inquiries, or communication preferences.

Messaging & Data Rates Disclosure

Standard message and data rates may apply for SMS communications sent to or from GrassRoots Solutions.
Your mobile carrier's rates apply.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

• STOP
• CANCEL

Once you do, you will no longer receive SMS communications unless you reply START to resubscribe.

Opting out of text messages does not affect your ability to receive services from GrassRoots Solutions.

Contact for SMS or Privacy Questions

If you need help with SMS messages or have questions about your privacy, you may contact us at:

GrassRoots Solutions
Email: info@grassroots1.com
Phone: 470-964-7960